RAM Terms and Conditions Relating to Customer Purchases


RAM Manufacturing Equipment, LLC

This Terms and Conditions Agreement ("Agreement") is made by and between RAM Manufacturing Equipment, LLC ("Company") and the Customer ("Customer") who has purchased equipment, service, parts, or supplies from the Company.

1. Products and Services: This Agreement applies to all equipment, service, parts, or supplies (collectively, "Products") sold by the Company to the Customer.

2. Warranty: a. The Company warrants the equipment sold under this Agreement for a period of one (1) year from the date of purchase ("Warranty Period"). b. This warranty covers defects in manufacturing and materials under normal use and conditions. c. Exclusions: This warranty does not cover (i) parts subject to wear and tear or high attrition, (ii) labor costs, and (iii) installation costs. The Customer is responsible for these costs.  Our full Warranty Agreement applies to Equipment Sales and can be found at this URL: https://www.rameqpt.com/pages/ram-terms-and-conditions-relating-to-customer-purchases

3. Returns: a. Returns and refunds can be requested by emailing info@rameqpt.com.  Only equipment, parts, and supplies sellable as "New" condition will be accepted.  Restocking fees may apply on a case-by-case scenario, depending on the condition of the item received, the manufacturer, and the length of time from when the order was received until the return was requested. 

4. Service Quotes: a. Service quotes provided by the Company include drive and travel time to the Customer’s location. b. Service quotes are valid for the period specified in the quote. After this period, prices may be subject to change.

5. Sales Tax: a. The Customer is responsible for sales tax, which may be applicable based on their location. b. The Company will add the applicable sales tax to the invoice for the Products sold.

6. Additional Purchases and Costs: a. Any additional purchases of parts, labor, or other costs required for installation, commissioning, or repair of the Products are the responsibility of the Customer. b. If any additional costs are incurred where prior approval from the Customer was not obtained, such costs are non-reimbursable.

7. Payment Terms: a. Payment terms will be specified in the invoice or agreement of sale. b. Late payments may incur interest or late fees as detailed in the invoice or sales agreement.

8. Limitation of Liability: a. The Company's liability under this Agreement shall be limited to the repair or replacement of defective Products within the Warranty Period. b. The Company shall not be liable for any incidental, consequential, or indirect damages resulting from the use or inability to use the Products.

9. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state where the Company is located, without regard to its conflict of law provisions.

10. Modification: This Agreement may not be modified, altered, or amended except in writing signed by both parties.

11. Acknowledgment: By purchasing Products from the Company, the Customer acknowledges and agrees to these terms and conditions.

This Agreement constitutes the entire understanding between the Company and the Customer concerning the subject matter hereof and supersedes all prior agreements and understandings, whether oral or written.  Acceptance of any and all Quotes and/or Estimates related to the purchase of goods, equipment, and/or services from RAM constitutes acceptance of this agreement unless agreed upon prior in writing.

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